Incident response
Triage database availability, replication, performance, capacity, locking, storage, connectivity, and recovery issues under an agreed escalation model.
TriageEscalationRoot cause
Contracted 24×7 Database Coverage
Keep Critical Databases Covered. Control Maintenance Costs.
Extend your team with experienced database engineers for incident triage, proactive health checks, performance tuning, maintenance planning, recovery guidance, and operational cost control.
24×7 Contracted CoverageEscalation paths and response objectives defined for your environment
Proactive OperationsHealth, capacity, performance, maintenance, and recovery reviews
Cost GuardrailsReduce avoidable work and infrastructure waste without relying on a generic savings claim
Managed Support
Coverage built around your operational risk
The service agreement defines the platforms, production environments, communication channels, escalation path, response objectives, change controls, and reporting cadence.
Proactive operations
Review health signals, growth, scheduled work, maintenance exposure, backup status, recovery readiness, and recurring operational risks.
HealthCapacityRecovery
Performance engineering
Analyze query behavior, indexes, memory, I/O, configuration, workload patterns, and architecture before recommending measured changes.
QueriesIndexesWorkloads
Maintenance Cost Control
Lower cost by removing avoidable operational work
We establish a baseline, prioritize changes by risk and impact, validate the result, and leave an evidence trail. Savings are measured in your environment rather than promised as a universal percentage.
Prevent repeat incidents
Root-cause follow-up, runbooks, alert refinement, automation, and maintenance planning reduce recurring firefighting and unplanned work.
Control infrastructure waste
Review compute sizing, storage growth, retention, replicas, idle capacity, licensing exposure, and workload placement.
Improve engineering leverage
Give internal teams a defined escalation path, operational documentation, safer changes, and specialist support without staffing every platform around the clock.
Operating Model
A clear path from transition to ongoing coverage
1
Scope
Confirm platforms, environments, criticality, contacts, access boundaries, and response objectives.
2
Baseline
Review topology, health, performance, backup/recovery, maintenance, capacity, and current costs.
3
Transition
Build escalation paths, operational context, secure access, dashboards, alerts, and runbooks.
4
Operate
Respond to incidents, handle planned work, tune performance, and track recurring risks.
5
Improve
Review service evidence, cost drivers, capacity trends, recovery readiness, and the next improvement plan.
Expert Coverage + Product
Use DBAegis to make recovery operations visible.
Where the support scope includes backup and recovery operations, DBAegis can centralize supported backup history, controlled restore workflows, schedules, storage destinations, notifications, audit evidence, and reports in the customer's own environment.
FAQs
Questions about 24×7 support
What does 24×7 database support include?
Each contract defines the covered platforms and environments, escalation path, response objectives, communication channels, and change controls. Coverage can include incident triage, health checks, tuning, maintenance planning, backup and recovery guidance, and cost review.
Does this replace our internal DBA or platform team?
It can supplement a small team, provide specialist depth, or serve as an escalation layer. Ownership, approvals, and operational responsibilities are agreed during transition so there is no ambiguity during an incident.
How can managed support reduce maintenance costs?
The service targets repeat incidents, manual work, poor sizing, inefficient queries and indexes, uncontrolled storage or retention, and unplanned maintenance. Outcomes are baselined and validated in the customer environment; no fixed savings percentage is assumed.
Which database platforms are covered?
ILOGICSOFT works across major relational, NoSQL, graph, warehouse, and cloud database platforms. Exact versions, deployment models, environments, and coverage boundaries are confirmed during scoping.
Build the right coverage for your database estate.
Start with a focused conversation about platforms, operational risk, current maintenance load, and the response model you need.